Terms & Conditions
Last updated: January 09, 2026
1. General
These terms and conditions apply to the use of the website www.graysonholding.com (hereinafter: “the Website”) and all services offered by Grayson Holding, located at Hoenderkamp 20, 7812 VZ Emmen, The Netherlands (hereinafter: “Grayson Holding”, “we”, “us” or “our”).
By using our Website and services, you agree to these terms and conditions. If you do not agree with these terms, we request that you do not use our Website.
2. Definitions
– User: Any natural or legal person who uses the Website.
– Services: All logistics services and related activities offered by Grayson Holding, including but not limited to transport, storage and handling of valuable products.
– Agreement: Any arrangement between Grayson Holding and a client regarding the provision of services.
3. Use of the Website
3.1 Intellectual Property
All content on the Website, including but not limited to texts, images, logos, graphic designs and software, is the property of Grayson Holding or its licensors and is protected by Dutch and international copyright and other intellectual property rights.
3.2 Permitted Use
You may only use the Website for lawful purposes and in a manner that does not infringe the rights of third parties or restrict or prevent the use of the Website by others.
3.3 Prohibited Activities
It is prohibited to:
Infringe the intellectual property rights of Grayson Holding or third parties
Use the Website in a way that may damage the Website or affect its availability or accessibility
Upload or transmit illegal, fraudulent or harmful content
Distribute viruses, trojans or other harmful programs
4. Services and Quotations
4.1 Provision of Information
The information on the Website about our services is general in nature and serves as information only. This information does not constitute an offer.
4.2 Quotation Requests
You can request information or a quotation through the contact form on the Website. We strive to respond to your request within 2 business days. A quotation is non-binding unless otherwise stated and valid for 30 days from the date of issue.
4.3 Formation of Agreement
An agreement is formed at the moment we have confirmed your order in writing (by email or letter), or at the moment we have started executing the order.
5. Prices and Payment
5.1 Prices
All prices we communicate are in euros, excluding VAT and other charges, unless expressly stated otherwise.
5.2 Payment
Payment must be made within the period stated on the invoice, unless agreed otherwise in writing. In case of late payment, we are entitled to charge the statutory (commercial) interest.
6. Performance of Services
6.1 Due Care
We will perform our services to the best of our ability and with the greatest possible care, in accordance with the requirements of good workmanship.
6.2 Duty to Inform
The client is obliged to provide us with all information and documentation necessary for the correct performance of the services in a timely manner.
6.3 Delivery Times
Any periods mentioned by us within which services will be performed are indicative. Exceeding a period does not give the client the right to compensation nor the right to terminate the agreement, unless the delay is so serious that continuation of the agreement can reasonably no longer be expected.
7. Liability
7.1 Limitation of Liability
Our liability is limited to the amount paid out in the relevant case by our liability insurance, increased by the applicable deductible. We are not liable for indirect damage, including consequential damage, loss of profit, missed savings and damage due to business interruption.
7.2 Exception
The limitations mentioned in article 7.1 do not apply if the damage is due to intent or gross negligence of Grayson Holding or its managerial subordinates.
7.3 Third Party Liability
We are not liable for acts or omissions of third parties that we engage in the performance of an agreement, unless this would be unacceptable according to standards of reasonableness and fairness.
7.4 Indemnification
The client indemnifies Grayson Holding against all claims by third parties who suffer damage in connection with the performance of the agreement and the cause of which is attributable to others than Grayson Holding.
8. Force Majeure
8.1 Definition
Force majeure means any circumstance beyond our control that wholly or partially prevents us from fulfilling our obligations. This includes but is not limited to: war, riot, mobilization, domestic and foreign unrest, government measures, strikes, lockouts, business disruptions, fire, natural disasters, pandemics and transport problems.
8.2 Consequences
In case of force majeure, we are entitled to suspend the performance of the agreement or to terminate the agreement without being obliged to pay any compensation.
9. Privacy and Data Protection
For information about how we handle your personal data, please refer to our separate Privacy Policy.
10. Newsletter
10.1 Subscription
You can subscribe to our newsletter via the Website. By subscribing, you consent to receiving emails with news, updates and information about our services.
10.2 Unsubscribe
You can unsubscribe from the newsletter at any time via the unsubscribe link in each newsletter or by contacting us.
11. Links to External Websites
Our Website may contain links to third-party websites. We have no control over the content and use of these external websites and accept no responsibility or liability for them.
12. Changes
12.1 Website and Services
We reserve the right to change or remove the content of the Website and our services at any time without prior notice.
12.2 Terms and Conditions
We may change these terms and conditions at any time. The revised terms will be published on the Website. We therefore advise you to consult these terms and conditions regularly.
13. Complaints
If you have a complaint about our services or the Website, you can contact us using the contact details below. We strive to handle complaints within 14 days.
14. Applicable Law and Disputes
14.1 Dutch Law
These terms and conditions and all agreements between Grayson Holding and the client are exclusively governed by Dutch law.
14.2 Competent Court
All disputes arising from or related to these terms and conditions or agreements between parties shall exclusively be submitted to the competent court in the district where Grayson Holding is located, unless mandatory law dictates otherwise.
15. Contact Information
For questions about these terms and conditions or our services, you can contact us:
Grayson Holding
Hoenderkamp 20
7812 VZ Emmen
The Netherlands
Phone: +31 84 730 1151
Email: info@graysonholding.com
Website: www.graysonholding.com